Receipts, tax and who charges you
You pay for Bounce Sessions on Stripe's checkout page, and a new purchase goes through Link, Stripe's merchant of record. Link takes the payment, handles any sales tax, VAT or GST, and sends your receipts. We still make the product and help with anything about it.
What you need
- A purchase you want to look up, or one you are about to make
Jump to a step
1. Check your statement
For a purchase through Link, your bank or card statement shows LINK.COM* followed by our name. The checkout page says Sold through Link at the bottom, so it is the same purchase.
2. Find your receipt
After each payment through Link, it emails you a receipt or invoice with a PDF attached. Look for an email from Link rather than from us. Your orders are also on Link's website.
3. See how tax is added
Enter your billing address on the checkout page and it works out any tax for where you live before you pay. You may be offered the price in your local currency.
4. Cancel or ask for a refund
Cancel a plan in Account as usual. See Change or cancel your plan. You can also cancel, or change your card, on Link's website.
For a refund, contact us first. Link support can also help with a payment, and Link may refund a purchase within 60 days in certain cases.
Stuck? Contact us below.